Client Rights & Responsibilities
Every client of ProFamily has the right to confidentiality, according to HIPAA laws. These confidentiality rights cannot be violated except in the following circumstances:
- If ProFamily is subpoenaed and ordered to testify in a court of law.
- If your ProFamily service provider believes that abuse or harm has been done to a child or to an elderly person. This would involve situations where they find it is necessary to report this information to proper authorities.
- If your ProFamily service provider believes that you are a danger to yourself, or another person, and it is necessary to take steps to protect you or the safety of others.
If you request that your ProFamily service provider communicates with someone, you will be asked to sign a "Release of Information" and to specify what can be communicated and for how long the release will remain in effect.
If you believe your confidentiality has been violated, please contact us!
Filing a Grievance Client Satisfaction Survey
In case of an emergency,